| 吴慧娴，刘志峰，谭甲文，程春玲，朱小泉.0-3岁婴幼儿托育服务家长满意度现状及影响因素研究——基于安徽省池州市1880个家长的实证分析[J].陕西学前师范学院学报,2024,40(9):96-109 |
| 0-3岁婴幼儿托育服务家长满意度现状及影响因素研究——基于安徽省池州市1880个家长的实证分析 |
| Study on the Current Situation of Parental Satisfaction and Influencing Factors of Childcare Services for Infants and Toddlers Aged 0-3—An Empirical Analysis Based on 1880 Parents in Chizhou City， Anhui Province |
| 投稿时间：2024-06-05 修订日期：2024-07-19 |
| DOI：10. 11995/j. issn. 2095-770X. 2024. 09. 012 |
| 中文关键词: 0-3岁婴幼儿 托育服务 家长满意度 实证研究 |
| 英文关键词: infants and toddlers aged 0-3 years childcare services parent satisfaction empirical study |
| 基金项目:安徽省教育科学研究重点项目（JKZ21005）；安徽省高校优秀拔尖人才培育项目（gxyq2022114）；安徽省高校科学研究重点项目（2024AH052889）; 社科规划青年项目（AHSKQ2019D031）；池州学院科学研究重点项目（CZ2021RWZ15） |
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| 中文摘要: |
| 托育服务是保障和改善民生的重要工程，关系到我国儿童成长、家庭和谐、民族未来。研究以安徽省池州市1880名0-3岁婴幼儿家长为研究对象，调查托育服务家长满意度现状，探究托育服务家长满意度的影响因素。结果表明：家长托育服务的整体满意度水平较高且各维度满意度不够均衡；托育服务家长满意度受家庭背景及托育机构相关变量的影响。通过多元线性回归模型进一步发现，家长托育服务需求、教师专业背景、母亲学历、托育机构性质、托育服务内容能显著预测托育服务家长满意度。主要建议：动态关注家长对托育服务各维度的评价，为高质量托育服务发展提供有效参考；重视托育服务家长满意度的多维影响要素，缩小家长感知与期望服务之间的差距。 |
| 英文摘要: |
| Childcare service is an important project to guarantee and improve people’s livelihood， which is related to children’s growth， family harmony and national future in China. Taking 1880 parents of infants and toddlers aged 0-3 years in Chizhou City， Anhui Province as the research object， the study examines the current situation of parents’ satisfaction with childcare services and explores the influencing factors of parents’ satisfaction with childcare services. The results show that： the overall satisfaction level of parents with childcare services is high， and the satisfaction level of each dimension is not balanced enough; parental satisfaction with childcare services is influenced by relevant variables in the family background and in the childcare institutions. The multiple linear regression model further revealed that parents’ demand for childcare services， teachers’ professional background， mothers’ education， the type of childcare institutions and the content of childcare services significantly predicted parents’ satisfaction with childcare services. The main recommendations are： to pay dynamic attention to parents’ evaluations of childcare services on different dimensions in order to provide an effective reference for the development of quality childcare services; to emphasize the multidimensional influencing factors of parents’ satisfaction with childcare services in order to narrow the gap between parents’ perceptions and their expectations of services. |
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